The most active traders on our platform were often the least satisfied, highlighting the need to focus on their specific needs to improve overall customer satisfaction.

Our recent financial transformation, which included addressing significant challenges, has resulted in our stock tripling in value over the past two years, demonstrating the importance of overcoming adversity.

After facing significant setbacks, we took back control from our investors and focused on learning from our mistakes to develop a better product.

The core of Robinhood's business was identified as active traders, who are more resilient and continue to trade even in downturns, which led to a strategic refocus on this customer base.

Understanding that we were reinventing the funding industry allowed us to prioritize customer happiness as a key driver of our business.

We shifted our company objectives to focus on customer satisfaction, using metrics like Net Promoter Score (NPS) to guide our decisions.

We explored going public through a reverse merger, and within a year, we uplisted to the American Stock Exchange and later to NASDAQ, marking a significant milestone for the company.

Focusing on impact rather than just shipping features has transformed our company culture, emphasizing the importance of understanding customer needs and how to measure success.

We emerged from the recent interest rate cycle stronger, launching major new products and replatforming our strategy, which has led to great business performance this year.