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MS

Michael Seibel

04/29/23

@ Y Combinator

The fastest way to learn about your customers' problems and how to solve them is to genuinely care about them and spend time with them.

Video

YC

Secrets You Can Learn From Your Customers

@ Y Combinator

Secrets You Can Learn From Your Customers

04/29/23

Related Takeaways

YC

Y Combinator Cast

04/29/23

@ Y Combinator

Caring about your customers and spending time with them one-on-one can accelerate your learning and provide valuable insights into their problems and how to solve them.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

If you genuinely care about your customers, they will be more willing to share their problems with you and give you the benefit of the doubt when issues arise.

DR

David Rusenko

09/06/18

@ Y Combinator

Listen to customers' problems rather than their proposed solutions, as they often don't know what they want until you show it to them.

EM

Eric Migicovsky

06/14/19

@ Y Combinator

Being close to your customers allows you to iterate quickly by obtaining immediate feedback and building solutions that meet their needs.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

Listening to customers is crucial; they often reveal their most pressing problems, which can guide product development effectively.

OP

Olivier Pomel

06/14/24

@ The Logan Bartlett Show

To build a customer-centric culture, it's essential to start with understanding the customer's problems rather than focusing solely on solutions or revenue.

JW

Jeff Weinstein

07/11/24

@ Lenny's Podcast

When a customer goes out of their way to discuss a problem, it's an incredible opportunity to connect and understand their needs.

HI

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Understanding the pain points of your customers is crucial; validate your product by ensuring it addresses a real and valuable problem.

GA

Gustaf Alströmer

12/30/22

@ Y Combinator

A love for solving customer problems is infectious; if founders are passionate about their solutions, customers will be more inclined to engage with them.