It's crucial to keep engaging with the community as the company scales; losing sight of them can lead to a decline in community love and support.

To maintain a sense of connection as a company scales, consider arranging regular lunches with key contributors to discuss company culture and challenges, fostering an inside conversation.

A community becomes self-sustaining when you find dedicated members, like Gary Austin, who actively engage and support others, creating a bond between the community and the internal team.

Encouraging employees to actively engage with our service helps bridge the gap between our guests and hosts, ensuring we stay connected to their needs. When people use our product, they often return with insights or bugs they've encountered, which helps us continuously improve the product.

It's important for founders to remain involved in customer service to understand their customers' needs and feedback, even as they scale.

Engaging with your users is crucial; it not only helps you understand their needs but also enables you to create better content and targeted press outreach.

Understanding the engagement level of followers is crucial for building a lasting brand, as seen with successful influencers.

The best founders maintain a direct connection to their users throughout the lifespan of their company to extract valuable information at all stages.

Community is essential; it provides a shared purpose and helps individuals grow together, which is increasingly important in a world dominated by technology.