AI agents are often marketed as capable of replacing human workers, but the reality is that they may only enhance productivity rather than fully replace jobs.

The concept of agents includes both those that replace human tasks and those that operate as low-level system processes, complicating the definition further.

While some jobs may be partially replaced by AI agents, many roles still require human creativity and decision-making, indicating that complete replacement is unlikely.

The marketing narrative around agents often suggests they can replace human workers, which can lead to inflated pricing models for AI software.

The confusion around agents stems from the expectation that AI will develop human-like intent and creativity, which may not be theoretically possible.

AI agents can navigate multiple systems, understand context, and execute tasks that previously required human intervention, marking a significant shift in back-office operations.

AI agents are being developed to automate workflows, such as filling out construction permit applications, but they still face skepticism regarding their reliability in enterprise settings.

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.

An agent is something a human can delegate tasks to, and we're aiming for agents to handle more complex tasks over time.