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Y Combinator Cast

11/23/24

@ Y Combinator

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.

Video

Vertical AI Agents Could Be 10X Bigger Than SaaS

@ Y Combinator

Vertical AI Agents Could Be 10X Bigger Than SaaS

11/23/24

Related Takeaways

Y Combinator Cast

12/14/24

@ Y Combinator

The landscape of customer support is diverse, with many specific workflows required for different industries, highlighting the need for tailored AI solutions in this area.

Bihan Jiang

02/20/25

@ LangChain

Customer support is an interesting space for AI agents because it involves a lot of unstructured information that can be effectively utilized by AI models.

Paul Buchheit

01/25/25

@ Y Combinator

Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

Y Combinator Cast

11/23/24

@ Y Combinator

Only a few companies are attempting to create advanced customer support solutions that can replace entire teams, indicating a significant opportunity in the market.

a16z Cast

05/02/25

@ a16z

The integration of AI agents into consumer services is complicated by data silos and companies' reluctance to provide automated access to their services, which could limit agent deployment.

Y Combinator Cast

05/16/25

@ Y Combinator

Companies that sell AI solutions to enterprises can command higher budgets when they position themselves as replacements for traditional roles, like customer support or analytics teams.

Y Combinator Cast

11/15/24

@ Y Combinator

The lack of AI adoption in customer support is partly due to the effectiveness of rules-based systems for simpler cases, leading to skepticism about AI's capabilities.

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

Y Combinator Cast

11/23/24

@ Y Combinator

Vertical AI agents are designed for specific tasks, like automating customer support for niche markets, which makes them more efficient than general-purpose solutions.