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Paul Buchheit

01/25/25

@ Y Combinator

Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

Video

AI Revolution: What Nobody Else Is Seeing

@ Y Combinator

AI Revolution: What Nobody Else Is Seeing

01/25/25

Related Takeaways

Amit Bendov

05/20/25

@ Sequoia Capital

Task-specific AI agents are crucial for enterprise adoption, while human accountability remains essential even as AI automates routine sales tasks.

Y Combinator Cast

05/16/25

@ Y Combinator

Companies that sell AI solutions to enterprises can command higher budgets when they position themselves as replacements for traditional roles, like customer support or analytics teams.

Y Combinator Cast

11/23/24

@ Y Combinator

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.

Amit Bendov

05/20/25

@ Sequoia Capital

Even as AI takes over routine sales tasks, human accountability remains essential for maintaining quality and trust in customer interactions.

Amit Bendov

05/20/25

@ Sequoia Capital

Task-specific AI agents are crucial for enterprise adoption, as they can handle specific tasks effectively without replacing human accountability.

Y Combinator Cast

09/05/24

@ Y Combinator

While AI's current applications may not seem groundbreaking, they are already changing things behind the scenes, particularly in developer productivity and customer support.

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

Y Combinator Cast

11/23/24

@ Y Combinator

Vertical AI agents are designed for specific tasks, like automating customer support for niche markets, which makes them more efficient than general-purpose solutions.

Aaron Levie

02/20/25

@ Y Combinator

Enterprises prioritize outcomes over the underlying AI models; they want effective solutions for customer support and workflow automation.