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Atmrix

About

BJ

Bihan Jiang

02/20/25

@ LangChain

Customer support is an interesting space for AI agents because it involves a lot of unstructured information that can be effectively utilized by AI models.

Video

L

How We Built It: Decagon - Fireside Chat with Harrison Chase & Bihan Jiang

@ LangChain

How We Built It: Decagon - Fireside Chat with Harrison Chase & Bihan Jiang

02/20/25

Related Takeaways

BJ

Bihan Jiang

02/20/25

@ LangChain

AI models have become proficient at processing unstructured data, allowing them to generate helpful responses and take actions in customer support scenarios.

YC

Y Combinator Cast

11/23/24

@ Y Combinator

The market for AI customer support agents is crowded, but many existing solutions are inadequate for complex workflows, leaving room for more sophisticated entrants.

YC

Y Combinator Cast

12/14/24

@ Y Combinator

The landscape of customer support is diverse, with many specific workflows required for different industries, highlighting the need for tailored AI solutions in this area.

MZ

Mark Zuckerberg

07/30/24

@ NVIDIA

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

PB

Paul Buchheit

01/25/25

@ Y Combinator

Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

BJ

Bihan Jiang

02/20/25

@ LangChain

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

YC

Y Combinator Cast

11/15/24

@ Y Combinator

The lack of AI adoption in customer support is partly due to the effectiveness of rules-based systems for simpler cases, leading to skepticism about AI's capabilities.

FR

Fergal Reid

03/27/25

@ Anthropic

AI is redefining customer support, becoming the most important aspect of our business.