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Atmrix

About

BJ

Bihan Jiang

02/20/25

@ LangChain

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

Video

L

How We Built It: Decagon - Fireside Chat with Harrison Chase & Bihan Jiang

@ LangChain

How We Built It: Decagon - Fireside Chat with Harrison Chase & Bihan Jiang

02/20/25

Related Takeaways

JC

Jason Citron

04/29/25

@ a16z speedrun

We are using AI across the company, with every customer service ticket seen by AI first, which has improved response times and accuracy.

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

C

Carlos

05/24/25

@ LangChain

The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.

MZ

Mark Zuckerberg

05/09/25

@ Stripe

With advancements in AI, it may now be feasible to implement voice AI that can handle the majority of customer inquiries, allowing human agents to focus on more complex issues.

FR

Fergal Reid

03/27/25

@ Anthropic

We've been developing AI products for customer support for six to seven years, and now AI is the future of our business.

FR

Fergal Reid

03/27/25

@ Anthropic

AI is redefining customer support, becoming the most important aspect of our business.

MZ

Mark Zuckerberg

07/30/24

@ NVIDIA

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.

SN

Satya Nadella

05/22/25

@ Rowan Cheung

We are building a UI for AI that integrates chat, search, and agent management into one interface, enhancing productivity.

AM

Amjad Masad

10/18/24

@ Y Combinator

We want users to interact with their AI agents more expressively, potentially allowing them to draw in the UI to communicate changes or ideas.