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FR

Fergal Reid

03/27/25

@ Anthropic

We've been developing AI products for customer support for six to seven years, and now AI is the future of our business.

Video

A

How Intercom is redefining customer support with Claude

@ Anthropic

How Intercom is redefining customer support with Claude

03/27/25

Related Takeaways

FR

Fergal Reid

03/27/25

@ Anthropic

AI is redefining customer support, becoming the most important aspect of our business.

JC

Jason Citron

04/29/25

@ a16z speedrun

We are using AI across the company, with every customer service ticket seen by AI first, which has improved response times and accuracy.

BJ

Bihan Jiang

02/20/25

@ LangChain

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

YC

Y Combinator Cast

09/05/24

@ Y Combinator

While AI's current applications may not seem groundbreaking, they are already changing things behind the scenes, particularly in developer productivity and customer support.

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

PB

Paul Buchheit

01/25/25

@ Y Combinator

Building AI products that can perform tasks traditionally done by humans, like customer support or sales, is challenging but essential for winning large enterprise contracts.

MZ

Mark Zuckerberg

05/09/25

@ Stripe

In the future, every business will likely have an AI agent for customer support and sales, similar to how they currently have email addresses and social media presences.

MZ

Mark Zuckerberg

04/30/25

@ Dwarkesh Patel

AI can potentially handle a significant portion of customer support tasks, making it feasible to offer voice support for our services, which was previously too costly.

MZ

Mark Zuckerberg

07/30/24

@ NVIDIA

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.