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Atmrix

About

FR

Fergal Reid

03/27/25

@ Anthropic

AI is redefining customer support, becoming the most important aspect of our business.

Video

A

How Intercom is redefining customer support with Claude

@ Anthropic

How Intercom is redefining customer support with Claude

03/27/25

Related Takeaways

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is already making a massive impact by improving customer service, even if it doesn't meet all expectations.

MZ

Mark Zuckerberg

04/30/25

@ Dwarkesh Patel

AI can potentially handle a significant portion of customer support tasks, making it feasible to offer voice support for our services, which was previously too costly.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

AI can significantly enhance customer support and financial advice in our industry by automating transactional tasks, allowing for a better user experience.

JC

Jason Citron

04/29/25

@ a16z speedrun

AI is an enabling technology that helps us deliver value to people more effectively, focusing on how it can enhance communication and interaction.

MZ

Mark Zuckerberg

07/30/24

@ NVIDIA

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.

C

Carlos

05/24/25

@ LangChain

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

YC

Y Combinator Cast

09/05/24

@ Y Combinator

While AI's current applications may not seem groundbreaking, they are already changing things behind the scenes, particularly in developer productivity and customer support.

FR

Fergal Reid

03/27/25

@ Anthropic

We've been developing AI products for customer support for six to seven years, and now AI is the future of our business.