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Atmrix

About

C

Carlos

05/24/25

@ LangChain

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

Video

L

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

@ LangChain

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

05/24/25

Related Takeaways

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

C

Carlos

05/24/25

@ LangChain

Cisco has been leading the integration of AI in customer experience for over two years, showcasing its effectiveness at industry conferences.

JC

Jason Citron

04/29/25

@ a16z speedrun

AI is an enabling technology that helps us deliver value to people more effectively, focusing on how it can enhance communication and interaction.

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is already making a massive impact by improving customer service, even if it doesn't meet all expectations.

FR

Fergal Reid

03/27/25

@ Anthropic

AI is redefining customer support, becoming the most important aspect of our business.

MZ

Mark Zuckerberg

05/09/25

@ Stripe

AI can enhance efficiency in various sectors, such as providing voice customer support, which was previously not cost-effective for large-scale use.

C

Carlos

05/24/25

@ LangChain

To avoid common pitfalls in enterprise AI implementation, Cisco emphasizes the importance of aligning technology with people and processes.

C

Carlos

05/24/25

@ LangChain

Cisco's AI initiatives include deploying predictive insights for renewals and enhancing support through virtual technical engineers.

C

Carlos

05/24/25

@ LangChain

AI-driven automation touches 60% of Cisco's 1.8 million support cases, significantly enhancing efficiency.