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C

Carlos

05/24/25

@ LangChain

Cisco has been leading the integration of AI in customer experience for over two years, showcasing its effectiveness at industry conferences.

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L

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

@ LangChain

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

05/24/25

Related Takeaways

C

Carlos

05/24/25

@ LangChain

Cisco has transformed customer experience with AI agents, achieving over 95% accuracy in support cases.

C

Carlos

05/24/25

@ LangChain

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

C

Carlos

05/24/25

@ LangChain

Cisco's AI initiatives include deploying predictive insights for renewals and enhancing support through virtual technical engineers.

C

Carlos

05/24/25

@ LangChain

The collaboration with LangChain has enabled Cisco to stitch together various AI components, enhancing the overall customer experience.

C

Carlos

05/24/25

@ LangChain

Cisco's AI-driven customer experience aims to provide proactive recommendations, helping customers avoid issues before they arise.

C

Carlos

05/24/25

@ LangChain

Cisco's AI initiatives are backed by a strong data science team, which is critical for the success of their AI applications.

C

Carlos

05/24/25

@ LangChain

To avoid common pitfalls in enterprise AI implementation, Cisco emphasizes the importance of aligning technology with people and processes.

C

Carlos

05/24/25

@ LangChain

Cisco's AI strategy includes a focus on security and compliance, particularly for customers in regulated industries.

C

Carlos

05/24/25

@ LangChain

The framework Cisco uses to validate AI use cases is based on three key criteria that ensure immediate value for customers.