AI-driven automation touches 60% of Cisco's 1.8 million support cases, significantly enhancing efficiency.

Cisco has been leading the integration of AI in customer experience for over two years, showcasing its effectiveness at industry conferences.

Cisco's AI initiatives include deploying predictive insights for renewals and enhancing support through virtual technical engineers.

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

Cisco's AI-driven customer experience aims to provide proactive recommendations, helping customers avoid issues before they arise.

Cisco employs a 'supervisor approach' to decompose complex customer queries across specialized AI agents, improving response quality.

The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.

Cisco's AI initiatives are backed by a strong data science team, which is critical for the success of their AI applications.

The collaboration with LangChain has enabled Cisco to stitch together various AI components, enhancing the overall customer experience.