The supervisor approach decomposes complex customer queries across specialized agents, allowing us to achieve higher accuracy levels in our responses.

Cisco has transformed customer experience with AI agents, achieving over 95% accuracy in support cases.

Cisco's AI initiatives include deploying predictive insights for renewals and enhancing support through virtual technical engineers.

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

Cisco has been leading the integration of AI in customer experience for over two years, showcasing its effectiveness at industry conferences.

Cisco's AI-driven customer experience aims to provide proactive recommendations, helping customers avoid issues before they arise.

Our routing product allows customers to dynamically define criteria for directing conversations to human agents, while our agent assist product acts as a co-pilot for human support agents, enhancing their efficiency by providing AI-driven insights.

We are using AI across the company, with every customer service ticket seen by AI first, which has improved response times and accuracy.

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.