Routing is essential in customer support, especially in industries like healthcare and finance, where certain cases must always be directed to a human agent due to incomplete knowledge bases or workflows.

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

AI agents can help product managers offload draining tasks, allowing them to focus on customer immersion, data analysis, and strategic thinking.

AI agents can help automate low-risk, high-impact tasks, allowing product managers to focus on more strategic aspects of their roles.

Cisco employs a 'supervisor approach' to decompose complex customer queries across specialized AI agents, improving response quality.

AI will serve as a user interface for various applications, allowing users to query and aggregate information seamlessly across different systems, enhancing productivity, while agents will drive enterprise consumption and amplify human potential, transforming how users interact with technology.

During the deployment process, we work closely with customers to define how their AI agent should respond, including tone and response structure, to meet their specific needs and preferences.

AI agents can navigate multiple systems, understand context, and execute tasks that previously required human intervention, marking a significant shift in back-office operations.

We are building a UI for AI that integrates chat, search, and agent management into one interface, enhancing productivity.