Cisco has transformed customer experience with AI agents, achieving over 95% accuracy in support cases.

The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

Cisco's AI initiatives include deploying predictive insights for renewals and enhancing support through virtual technical engineers.

A company that automated 60% of its customer support tickets transitioned from needing to raise funds to achieving cash flow break-even while maintaining 50% annual growth, illustrating the potential of AI in enhancing operational efficiency.

Cisco has been leading the integration of AI in customer experience for over two years, showcasing its effectiveness at industry conferences.

Cisco has identified that out of 412 potential AI use cases, only five significantly contribute to business outcomes, highlighting the need for focused efforts.

Cisco's AI-driven customer experience aims to provide proactive recommendations, helping customers avoid issues before they arise.

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.