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C

Carlos

05/24/25

@ LangChain

Cisco has identified that out of 412 potential AI use cases, only five significantly contribute to business outcomes, highlighting the need for focused efforts.

Video

L

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

@ LangChain

How AI Automation Powers 60% of Cisco’s 1.8M Support Cases | LangChain Interrupt

05/24/25

Related Takeaways

C

Carlos

05/24/25

@ LangChain

Cisco's approach to AI involves defining use case criteria before implementation, ensuring that only valuable use cases are pursued.

C

Carlos

05/24/25

@ LangChain

The framework Cisco uses to validate AI use cases is based on three key criteria that ensure immediate value for customers.

C

Carlos

05/24/25

@ LangChain

Cisco's AI initiatives are backed by a strong data science team, which is critical for the success of their AI applications.

C

Carlos

05/24/25

@ LangChain

AI is being adopted at Cisco to optimize processes and enhance the customer experience, ensuring better returns for the business.

C

Carlos

05/24/25

@ LangChain

Cisco has been leading the integration of AI in customer experience for over two years, showcasing its effectiveness at industry conferences.

C

Carlos

05/24/25

@ LangChain

Cisco's AI initiatives include deploying predictive insights for renewals and enhancing support through virtual technical engineers.

C

Carlos

05/24/25

@ LangChain

AI-driven automation touches 60% of Cisco's 1.8 million support cases, significantly enhancing efficiency.

C

Carlos

05/24/25

@ LangChain

To avoid common pitfalls in enterprise AI implementation, Cisco emphasizes the importance of aligning technology with people and processes.

AN

Andrew Ng

08/30/23

@ Stanford Online

AI as a general-purpose technology presents numerous opportunities, and our focus should be on building concrete use cases to harness its potential effectively.