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Mark Zuckerberg

04/30/25

@ Dwarkesh Patel

AI can potentially handle a significant portion of customer support tasks, making it feasible to offer voice support for our services, which was previously too costly.

Video

Mark Zuckerberg – Llama 4, DeepSeek, Trump, AI Friends, & Race to AGI

@ Dwarkesh Patel

Mark Zuckerberg – Llama 4, DeepSeek, Trump, AI Friends, & Race to AGI

04/30/25

Related Takeaways

Mark Zuckerberg

05/09/25

@ Stripe

AI can enhance efficiency in various sectors, such as providing voice customer support, which was previously not cost-effective for large-scale use.

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

AI can significantly enhance customer support and financial advice in our industry by automating transactional tasks, allowing for a better user experience.

Dalton Caldwell

09/05/24

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AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

Fergal Reid

03/27/25

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AI is redefining customer support, becoming the most important aspect of our business.

a16z Cast

04/03/25

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AI can expand the scope of customer service by automating tasks across a broader range of products, creating new market opportunities for BPOs.

Mark Zuckerberg

05/09/25

@ Stripe

With advancements in AI, it may now be feasible to implement voice AI that can handle the majority of customer inquiries, allowing human agents to focus on more complex issues.

Marc Andreessen

07/18/23

@ Joe Lonsdale

AI can help automate tasks that traditionally require human effort, potentially leading to a future where people can focus on more meaningful activities.

The Diary Of A CEO Cast

05/12/25

@ The Diary Of A CEO

AI is already replacing jobs, as seen with companies like Cler using AI customer service agents to handle millions of chats, effectively eliminating the need for hundreds of full-time employees.

Dalton Caldwell

09/05/24

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AI is already making a massive impact by improving customer service, even if it doesn't meet all expectations.