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Mark Zuckerberg

05/09/25

@ Stripe

With advancements in AI, it may now be feasible to implement voice AI that can handle the majority of customer inquiries, allowing human agents to focus on more complex issues.

Video

A conversation with Mark Zuckerberg

@ Stripe

A conversation with Mark Zuckerberg

05/09/25

Related Takeaways

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The technology behind voice AI can be used for initial interactions, with humans stepping in when necessary, thus streamlining processes and reducing manual work.

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AI can potentially handle a significant portion of customer support tasks, making it feasible to offer voice support for our services, which was previously too costly.

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The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.

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