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Atmrix

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Atmrix

About

BJ

Bihan Jiang

02/20/25

@ LangChain

AI models have become proficient at processing unstructured data, allowing them to generate helpful responses and take actions in customer support scenarios.

Video

L

How We Built It: Decagon - Fireside Chat with Harrison Chase & Bihan Jiang

@ LangChain

How We Built It: Decagon - Fireside Chat with Harrison Chase & Bihan Jiang

02/20/25

Related Takeaways

a

a16z Cast

05/29/25

@ a16z

AI models are valuable because they can interpolate between vague questions and provide tailored responses, even when data is messy.

a

a16z Cast

05/29/25

@ a16z

AI models are valuable because they can interpolate between vague questions and provide tailored responses, even when data is messy.

BJ

Bihan Jiang

02/20/25

@ LangChain

Customer support is an interesting space for AI agents because it involves a lot of unstructured information that can be effectively utilized by AI models.

KF

Kyle Fish

04/24/25

@ Anthropic

AI models are increasingly showing multimodal capabilities, suggesting they might develop more complex experiences in the future.

VT

Vlad Tenev

05/24/24

@ The Logan Bartlett Show

AI can significantly enhance customer support and financial advice in our industry by automating transactional tasks, allowing for a better user experience.

DC

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

MK

Mike Krieger

03/26/25

@ EO

AI models need to develop a deeper understanding of users beyond single interactions, fostering empathy and contextual awareness to enhance long-term engagement.

A

Anthropic Cast

03/27/25

@ Anthropic

AI models are not programmed; they are trained, allowing them to develop their own strategies for problem-solving.

C

Carlos

05/24/25

@ LangChain

The integration of AI in customer support has led to the automation of 60% of low-priority cases, significantly reducing the need for human intervention.