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Peter H. Diamandis Cast

05/24/25

@ Peter H. Diamandis

The AI responding on our behalf feels creepy and unnerving, but we'll get used to it and it will become routine quickly. The business potential for AI in customer service is much bigger than its personal implications.

Video

Why OpenAI Paid $6.5 Billion to make the new iPhone & How Google Just Ended Hollywood w/Salim & Dave

@ Peter H. Diamandis

Why OpenAI Paid $6.5 Billion to make the new iPhone & How Google Just Ended Hollywood w/Salim & Dave

05/24/25

Related Takeaways

Dalton Caldwell

09/05/24

@ Y Combinator

AI is already making a massive impact by improving customer service, even if it doesn't meet all expectations.

a16z Cast

03/26/25

@ a16z

AI is increasingly capable of handling transactional interactions, often exhibiting more patience and nuance than humans, which challenges previous assumptions about AI's limitations.

Dalton Caldwell

09/05/24

@ Y Combinator

AI is being deployed to enhance customer support, which is crucial because current customer service experiences are notoriously bad.

Sam Altman

04/12/25

@ TED

As with any new technology, it takes time for people to become comfortable with agentic AI, similar to how we adapted to online transactions.

Kyle Fish

04/24/25

@ Anthropic

As AI systems become more capable and integrated into our lives, the question of whether they have experiences will become increasingly important, influencing how we relate to them.

Mark Zuckerberg

04/30/25

@ Dwarkesh Patel

As AI becomes more integrated into daily life, there will be a growing need to ensure that relationships with AI are healthy, emphasizing the importance of understanding user behaviors and values.

Jason Citron

04/29/25

@ a16z speedrun

We are using AI across the company, with every customer service ticket seen by AI first, which has improved response times and accuracy.

Bihan Jiang

02/20/25

@ LangChain

We're creating a better, more human-like customer support experience with AI agents to help users get the support they need efficiently.

Mark Zuckerberg

07/30/24

@ NVIDIA

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.