After turning down Yahoo's offer, we decided to focus on connecting more people, which ultimately led to significant growth.

During Y Combinator, we learned the importance of talking to customers directly, not just through customer service.

When we sold broadcast.com to Yahoo for $5.7 billion in stock, I was focused on protecting my investment from the market bubble.

My experience with Juno Online Services taught me the importance of committing to a growth strategy, as indecision can lead to failure.

During YC, we had many customers sign on, and we ensured regular touchpoints to gather feedback that benefited both our sales and product teams.

I executed a collar strategy to protect my investment after selling to Yahoo, which turned out to be one of the top trades of all time.

Yahoo treated us incredibly well during our time there, allowing us to ship many cool mobile apps and build our own lab, but it was hard to lose control over the culture we had built.

At Google, I learned the power of thinking really big, which became a normal part of how I operated.

I took customer support calls personally, which taught me the importance of caring for users and understanding their needs.