DoorDash enables every restaurant to deliver food to customers in under 45 minutes, managing logistics and providing drivers for the service.

DoorDash is the only company that manages its own logistics while partnering with merchants, allowing for efficient consumer deliveries.

DoorDash founders initially handled all deliveries themselves to ensure customer satisfaction and build relationships with users and restaurants.

The founders of DoorDash learned valuable insights by personally delivering food, which helped them understand the challenges of the business.

Our initial idea for DoorDash came from observing a macaroon store owner who had turned down numerous delivery orders, which highlighted a significant market opportunity.

We ran a test comparing DoorDash drivers and Uber drivers, offering them the same pay, but found that the groups were very different and self-selected based on their preferences. Almost 60% of DoorDash drivers, known as Dashers, are women, and they come from diverse backgrounds, including retail and service jobs, often using scooters or bicycles for deliveries instead of cars.

Companies like DoorDash understood the concepts of 'default alive' and 'burn rate,' which allowed them to manage their finances effectively even in challenging times.

During the early days, we ran experiments to confirm that consumers would pay for DoorDash's service, which gave us confidence in our business model despite initial doubts from investors.

DoorDash's initial product was created in one day using manual methods to test whether people wanted the service, demonstrating the importance of validating ideas before scaling.