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Jeff Weinstein

07/11/24

@ Lenny's Podcast

After conducting over 25 study groups, we've found that they provide valuable insights and have become popular within the company, leading to a backlog of requests for new study groups.

Video

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

@ Lenny's Podcast

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

07/11/24

Related Takeaways

Jeff Weinstein

07/11/24

@ Lenny's Podcast

The outputs from study groups are integrated into existing processes for addressing bugs and issues, ensuring that valuable feedback is acted upon without creating new bureaucratic hurdles.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

At Stripe, we use 'study groups' to enhance product understanding. These groups consist of random employees who role-play as customers to identify pain points in the user experience.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

The study group process involves participants pretending to be customers of a fictional company, which helps them empathize with user experiences and identify areas for improvement.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

The goal of study groups is not to solve problems immediately but to practice empathy for the customer and understand their journey through the product.

Kevin Hale

07/03/19

@ Y Combinator

We are changing the group structure so that participants are matched with others who are actively engaged, improving the quality of interactions and advice.

Gaurav Misra

03/27/25

@ Lenny's Podcast

We conduct quarterly brainstorming sessions that include everyone in the company, allowing us to gather diverse ideas and insights for our product roadmap.

Jeff Weinstein

07/11/24

@ Lenny's Podcast

At Stripe, we practice empathy through 'study groups' where we simulate being a company facing specific challenges, without actually solving any problems.

Mark Zuckerberg

10/25/13

@ Y Combinator

I built a study tool for my class that crowdsourced information, which ended up helping my classmates perform better on the final exam.

Sam Altman

06/18/25

@ OpenAI

Deep Research allows users to generate comprehensive reports on topics of interest, significantly enhancing their learning experience.