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Y Combinator Cast

03/03/23

@ Y Combinator

Startups often mistakenly try to mimic big companies by creating a facade of having numerous employees and customer support, but this approach can hinder genuine connections with customers.

Video

How To Earn Customers For Life

@ Y Combinator

How To Earn Customers For Life

03/03/23

Related Takeaways

Karri Saarinen

06/05/25

@ FirstRoundCapital

Startups often make the mistake of trying to emulate other companies; instead, they should do the opposite of what competitors are doing.

Y Combinator Cast

07/01/23

@ Y Combinator

Startups often focus on superficial aspects, like logos and fundraising tactics, rather than addressing the actual needs of users.

Dalton Caldwell

03/22/24

@ Y Combinator

When founders present their ideas in a way that mimics large companies, they may overlook the fundamental aspects of their startup, such as customer traction and product-market fit.

Michael Seibel

03/03/23

@ Y Combinator

Founders should not emulate the practices of large companies that have become disconnected from their customers; instead, they should focus on genuinely caring for their users.

Brad Flora

02/13/25

@ Y Combinator

Startups can win by providing superior customer support compared to larger companies, which helps founders stay connected to customer feedback and needs.

Michael Seibel

08/17/19

@ Y Combinator

Startups often prioritize superficial aspects like press and hiring over the fundamental work of getting the product into users' hands and iterating based on feedback.

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Many startups fail because they try to do too much at once; it's better to expand on success one customer at a time.

Michael Seibel

11/29/18

@ Y Combinator

Startups often struggle to identify and remove hijack users, focusing instead on users who provide some value, which can be detrimental to their growth.

Y Combinator Cast

06/20/14

@ Y Combinator

Startups should focus on creating a product that employees love and that helps them understand their market value, rather than trying to cater to both employees and employers simultaneously.