Support-driven development is a straightforward approach to creating high-quality software, where everyone in the company participates in customer support, fixing the feedback loop between developers and users.

We need to focus on improving the development experience beyond just code writing, including design and debugging processes.

In the early stages of software development, it's vital to reciprocate the time and energy our customers invest in us. By showing them that their feedback is valued, we create a sense of community and shared purpose.

In today's software development environment, the quality of decisions made by developers is becoming more important than the sheer volume of work done, as tools increasingly handle repetitive tasks.

Software development is a challenging job, often exacerbated by unrealistic expectations and a lack of self-care among developers.

The social environment in software development can be challenging, as many colleagues lack empathy and interpersonal skills, making it difficult for developers to advocate for themselves and manage stress effectively.

An evaluation-driven development approach is essential, focusing on metrics to ensure continuous improvement, especially in accuracy for financial applications.

Having a thick skin and being open to both positive and negative feedback is essential for growth and improvement in software development.

The process of creating software involves continuous iteration, from brainstorming to prototyping and shipping, which is essential for product development.