Operationally intensive businesses often have much lower gross margins than expected, making it essential to focus on improving these margins to ensure profitability.

To succeed in business, you need to do something that others aren't doing, which often involves improving productivity and profitability for clients.

Business is highly contextual; understanding the specifics of a business is crucial to analyze and improve it effectively.

It's crucial to have your core operations working effectively before expanding into new territories to avoid overwhelming your resources.

To be the best in the world at something, every aspect of your business, from logistics to marketing, must also be the best to prevent competitors from entering your market.

As businesses scale, they care about two things: how much they spend and how much they make. We need to be better at showing how our product impacts those numbers.

Solving a hard problem and making it your core competency is crucial for success in business.

To maintain morale while pursuing profitability, it's crucial to not lose sight of new growth opportunities and to balance core efficiency with innovation.

It's essential to track unit economics closely, especially in businesses with thin margins, to optimize costs and focus on advertising channels that attract high-revenue, low-cost customers.