In New York, customers are often willing to pay more for delivery due to the lack of personal transportation options.

Over 70% of the United States population lives in areas where restaurants do not deliver, indicating an underserved market.

DoorDash enables every restaurant to deliver food to customers in under 45 minutes, managing logistics and providing drivers for the service.

We realized that the demand for delivery services was stronger outside city centers, leading us to focus on suburban areas rather than competing in densely populated urban markets.

Offering customers a choice of delivery couriers can enhance their experience and satisfaction, as it allows them to feel in control of their purchase and reduces blame on the company if something goes wrong.

DoorDash founders initially handled all deliveries themselves to ensure customer satisfaction and build relationships with users and restaurants.

DoorDash is the only company that manages its own logistics while partnering with merchants, allowing for efficient consumer deliveries.

Lilac Labs is automating the drive-thru order-taking process, addressing inefficiencies caused by outsourcing these jobs to low-wage countries.

Food delivery is not a solved problem, especially in areas like Menlo Park and Palo Alto where most restaurants do not deliver.