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MS

Michael Seibel

04/29/23

@ Y Combinator

Airbnb helped their hosts improve their property photos, even at a loss, because they empathized with their users' needs and built trust through genuine care.

Video

YC

Secrets You Can Learn From Your Customers

@ Y Combinator

Secrets You Can Learn From Your Customers

04/29/23

Related Takeaways

BC

Brian Chesky

04/06/17

@ Y Combinator

Airbnb's photography service started from a personal experience where they realized better photos could enhance listings, leading to a successful on-demand photography network.

BC

Brian Chesky

06/02/24

@ The Social Radars Podcast

We built a network of photographers to improve the quality of listings, recognizing that high-quality photos could significantly enhance the attractiveness of properties on Airbnb.

BC

Brian Chesky

04/06/17

@ Y Combinator

Airbnb's early communication focused on utility, but they learned that hosts must align with the company's values to create a strong culture.

YC

Y Combinator Cast

05/31/24

@ Y Combinator

Airbnb's founders exemplified the principle of doing things that don't scale by personally taking high-quality photos of listings to attract users and get their business off the ground.

KH

Kevin Hale

03/25/17

@ Y Combinator

Airbnb's growth was significantly driven by founders engaging in customer support, which helped them understand user needs and improve their service.

JG

Joe Gebbia

06/07/17

@ Y Combinator

We realized that many of our hosts had poor photos of their listings, which hindered growth; addressing this issue was crucial for our success.

NB

Nate Blecharczyk

10/26/13

@ Y Combinator

By actively engaging with our users and improving their listings, we were able to curate quality properties, leading to increased bookings and traction for our service.

NB

Nate Blecharczyk

10/26/13

@ Y Combinator

The first guests at our Airbnb had a great experience, forming real relationships, which highlighted the potential of our platform to create connections between people.

BC

Brian Chesky

04/06/17

@ Y Combinator

Airbnb now has a 'super host' program to ensure hosts demonstrate the company's values, reinforcing the culture.