When guests stayed with us, the experience transformed from strangers to friends in just a few days, illustrating the power of shared living.

Airbnb's growth was driven by the viral nature of unique guest experiences, which people naturally share with friends.

Airbnb helped their hosts improve their property photos, even at a loss, because they empathized with their users' needs and built trust through genuine care.

In 2007, I hosted three people at my apartment in San Francisco for a design conference, and that unique experience made me realize we were onto something with the idea for Airbnb.

We realized that if we could get enough people to use Airbnb, they would tell others about it, leading to organic growth.

A pivotal moment for Airbnb was realizing that hosts didn't need to be present for guests to rent an entire apartment, which expanded our business model significantly.

Airbnb's early communication focused on utility, but they learned that hosts must align with the company's values to create a strong culture.

We launched Airbnb in New York, where the hosts were local but travelers came from all over the world, creating a unique network effect.

Airbnb is the first online marketplace that lets travelers book rooms with locals instead of hotels, which is concise and descriptive, allowing investors to understand what they're building and gauge their excitement.