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BC

Brian Chesky

12/01/15

@ Greylock

When guests stayed with us, the experience transformed from strangers to friends in just a few days, illustrating the power of shared living.

Video

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Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale

@ Greylock

Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale

12/01/15

Related Takeaways

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Nate Blecharczyk

10/26/13

@ Y Combinator

The first guests at our Airbnb had a great experience, forming real relationships, which highlighted the potential of our platform to create connections between people.

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Gustaf Alströmer

06/27/19

@ Y Combinator

Airbnb's growth was driven by the viral nature of unique guest experiences, which people naturally share with friends.

BC

Brian Chesky

06/02/24

@ The Social Radars Podcast

We realized that describing a specific person, like a PhD student, made the idea of hosting less intimidating, which helped us build a system of trust between hosts and guests.

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Joe Gebbia

06/07/17

@ Y Combinator

During our first weekend of taking photos for hosts, we discovered the importance of understanding customer experiences in their natural environment.

BC

Brian Chesky

06/02/24

@ The Social Radars Podcast

In 2007, I hosted three people at my apartment in San Francisco for a design conference, and that unique experience made me realize we were onto something with the idea for Airbnb.

JG

Joe Gebbia

06/07/17

@ Y Combinator

Creating a condition where people feel comfortable saying yes to staying in someone else's home requires significant trust-building efforts.

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Brian Chesky

06/02/24

@ The Social Radars Podcast

A pivotal moment for Airbnb was realizing that hosts didn't need to be present for guests to rent an entire apartment, which expanded our business model significantly.

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Joe Gebbia

06/07/17

@ Y Combinator

After realizing that property management companies were not aligned with our values, we refocused on offering primary home experiences, which enhance the guest's stay.

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Joe Gebbia

06/07/17

@ Y Combinator

Designing for trust is crucial for companies, especially when introducing new experiences like staying in someone's home.