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Atmrix

About

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Atmrix

About

JG

Joe Gebbia

06/07/17

@ Y Combinator

During our first weekend of taking photos for hosts, we discovered the importance of understanding customer experiences in their natural environment.

Video

YC

Scaling Product | Fireside with Joe Gebbia and Reid Hoffman

@ Y Combinator

Scaling Product | Fireside with Joe Gebbia and Reid Hoffman

06/07/17

Related Takeaways

BC

Brian Chesky

12/01/15

@ Greylock

I got to know my customers very well, which helped me understand that photography was key for unlocking the marketplace.

JG

Joe Gebbia

06/07/17

@ Y Combinator

We realized that many of our hosts had poor photos of their listings, which hindered growth; addressing this issue was crucial for our success.

AP

Aadit Palicha

04/18/25

@ Y Combinator

We realized that we had to be at the customer's doorstep to improve retention, so we started doing initial deliveries ourselves to understand the customer experience better.

NB

Nate Blecharczyk

10/26/13

@ Y Combinator

The first guests at our Airbnb had a great experience, forming real relationships, which highlighted the potential of our platform to create connections between people.

BC

Brian Chesky

12/01/15

@ Greylock

We understood that the product is not just the website or app, but the experience of hospitality and the sense of belonging.

MS

Michael Seibel

04/29/23

@ Y Combinator

Airbnb helped their hosts improve their property photos, even at a loss, because they empathized with their users' needs and built trust through genuine care.

BC

Brian Chesky

12/01/15

@ Greylock

When guests stayed with us, the experience transformed from strangers to friends in just a few days, illustrating the power of shared living.

JL

Jeff Lawson

05/24/25

@ a16z speedrun

We learned the importance of understanding our customers' needs, especially as we scaled, to ensure we were meeting the right demands.

JH

Jake Heller

10/04/24

@ Y Combinator

We brought in customers early to test our product, which helped change the minds of skeptical team members when they saw real-time reactions from users.