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About

BC

Brian Chesky

12/01/15

@ Greylock

I got to know my customers very well, which helped me understand that photography was key for unlocking the marketplace.

Video

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Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale

@ Greylock

Blitzscaling 18: Brian Chesky on Launching Airbnb and the Challenges of Scale

12/01/15

Related Takeaways

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Joe Gebbia

06/07/17

@ Y Combinator

During our first weekend of taking photos for hosts, we discovered the importance of understanding customer experiences in their natural environment.

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Joe Gebbia

06/07/17

@ Y Combinator

Investing in a human touch for our photography service leads to a compounding effect within the marketplace and helps us scale effectively.

JL

Jeff Lawson

05/24/25

@ a16z speedrun

We learned the importance of understanding our customers' needs, especially as we scaled, to ensure we were meeting the right demands.

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Jeff Lawson

05/24/25

@ a16z speedrun

The key lesson I learned is to follow your customers rather than investors, as they are the true indicators of what will be successful.

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Alexandra

09/18/18

@ Y Combinator

We conducted surveys with our customers to understand why they bought our product, which helped us tailor our marketing messaging.

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Ben Silbermann

11/09/16

@ Y Combinator

I took customer support calls personally, which taught me the importance of caring for users and understanding their needs.

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Dan Siroker

10/26/13

@ Y Combinator

I learned that without customer feedback, I had no idea what to build, which was a critical lesson I missed in my previous startup.

YC

Y Combinator Cast

03/01/24

@ Y Combinator

It's crucial to remember your expertise as a buyer; this realization can help you understand your customers better and refine your sales approach.

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Gregg Favalora

06/12/13

@ Harvard Innovation Labs

In the early stages, I learned that having a solid marketing strategy and understanding customer needs is as crucial as the technical aspects of product development.