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Brian Chesky

06/02/24

@ The Social Radars Podcast

We realized that describing a specific person, like a PhD student, made the idea of hosting less intimidating, which helped us build a system of trust between hosts and guests.

Video

The Social Radars S2 Ep.1: Brian Chesky, Co-Founder & CEO, Airbnb w YC Co-Founder Jessica Livingston

@ The Social Radars Podcast

The Social Radars S2 Ep.1: Brian Chesky, Co-Founder & CEO, Airbnb w YC Co-Founder Jessica Livingston

06/02/24

Related Takeaways

Brian Chesky

12/01/15

@ Greylock

When guests stayed with us, the experience transformed from strangers to friends in just a few days, illustrating the power of shared living.

Joe Gebbia

06/07/17

@ Y Combinator

Designing for trust is crucial for companies, especially when introducing new experiences like staying in someone's home.

Nate Blecharczyk

10/26/13

@ Y Combinator

The first guests at our Airbnb had a great experience, forming real relationships, which highlighted the potential of our platform to create connections between people.

Joe Gebbia

06/07/17

@ Y Combinator

Creating a condition where people feel comfortable saying yes to staying in someone else's home requires significant trust-building efforts.

Joe Gebbia

06/07/17

@ Y Combinator

We learned that the amount of disclosure in communication with potential hosts significantly affects acceptance rates for reservation requests.

Brian Chesky

12/01/15

@ Greylock

We decided to allow hosts to offer real beds instead of just airbeds, which improved the user experience significantly.

Michael Seibel

04/29/23

@ Y Combinator

Airbnb helped their hosts improve their property photos, even at a loss, because they empathized with their users' needs and built trust through genuine care.

Joe Gebbia

06/07/17

@ Y Combinator

We realized that many of our hosts had poor photos of their listings, which hindered growth; addressing this issue was crucial for our success.

Brian Chesky

06/02/24

@ The Social Radars Podcast

A pivotal moment for Airbnb was realizing that hosts didn't need to be present for guests to rent an entire apartment, which expanded our business model significantly.