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KH

Kevin Hale

03/25/17

@ Y Combinator

Airbnb's growth was significantly driven by founders engaging in customer support, which helped them understand user needs and improve their service.

Video

YC

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7)

@ Y Combinator

How to Build Products Users Love with Kevin Hale (How to Start a Startup 2014: Lecture 7)

03/25/17

Related Takeaways

GA

Gustaf Alströmer

06/27/19

@ Y Combinator

Airbnb's growth was driven by the viral nature of unique guest experiences, which people naturally share with friends.

MS

Michael Seibel

04/29/23

@ Y Combinator

Airbnb helped their hosts improve their property photos, even at a loss, because they empathized with their users' needs and built trust through genuine care.

GA

Gustaf Alstromer

09/12/18

@ Y Combinator

Working on user growth is best learned by being part of a growth team, as I experienced at Airbnb.

DC

Dalton Caldwell

01/20/22

@ Y Combinator

Airbnb's founders realized the importance of facilitating payments after a personal experience highlighted the need for a secure transaction process.

GA

Gustaf Alströmer

06/27/19

@ Y Combinator

In the early days, Airbnb's growth was significantly supported by online marketing, particularly through strategic keyword purchases.

BC

Brian Chesky

12/01/15

@ Greylock

We realized that if we could get enough people to use Airbnb, they would tell others about it, leading to organic growth.

BC

Brian Chesky

04/06/17

@ Y Combinator

Airbnb's early communication focused on utility, but they learned that hosts must align with the company's values to create a strong culture.

KD

Katie Dill

10/16/24

@ Y Combinator

The founders of successful companies like Airbnb and Stripe paid close attention to every detail of the user experience, which helped instill confidence in users.

DC

Dalton Caldwell

01/20/22

@ Y Combinator

Airbnb's founders initially launched the service to solve their own financial problem of making rent during a major conference in San Francisco.