Airbnb's growth was significantly driven by founders engaging in customer support, which helped them understand user needs and improve their service.

Witnessing the growth of Airbnb from a small team to a large organization illustrates the potential for startups to scale significantly over time.

After FlightCar, I joined Airbnb as a product manager to learn how successful companies operate and to gain insights into building a great product.

Building growth into the product from the start is crucial, rather than treating it as an afterthought after initial user acquisition.

We realized that if we could get enough people to use Airbnb, they would tell others about it, leading to organic growth.

The growth group we established at Facebook was crucial for our rapid growth, as it focused on leveraging our product to encourage community members to evangelize it to their friends.

When organizing a growth team, you can either have it as a separate entity or integrate it with the product team, but it's crucial to find a balance between shared responsibility and dedicated focus on growth.

The key to success is to engage with users and build what they want, which fosters loyalty and growth.

The most successful way to implement growth strategies is through a bottoms-up and organic approach, often starting with small teams that optimize specific parts of the product.