In our culture, we emphasize the importance of telling the truth to entrepreneurs, even if it means they might not like you for it. It's crucial to provide honest feedback, such as when a founder needs to make tough decisions about their team or financial plans, rather than just being friendly.

It's crucial to pay attention to negative feedback and solicit it, especially from friends, as it can be incredibly helpful for innovation.

Low-fidelity artifacts encourage honest feedback since they don't look finished, reducing the fear of hurting the creator's feelings.

When giving feedback, focus on motivating behavior change rather than self-expression; trim everything that doesn't contribute to that goal.

As a founder, it's essential to set the tone with your investors, encouraging them to provide constructive criticism rather than just positive affirmations.

I actively seek customer feedback by reaching out directly, which helps me understand their needs and avoid building products that don't address real issues.

Avoid seeking product feedback from friends or investors, as they often don't face the problems your product aims to solve.

When giving feedback, focus on specific behaviors that can be improved rather than making broad negative statements about someone's abilities, as this approach is more constructive and less demotivating.

Be aware that feedback from friends and family may be biased; they might not provide honest critiques compared to random users who have paid for your product.