Encouraging employees to actively engage with our service helps bridge the gap between our guests and hosts, ensuring we stay connected to their needs. When people use our product, they often return with insights or bugs they've encountered, which helps us continuously improve the product.

Disney's storytelling approach inspires us to create technology that resonates with diverse audiences and allows them to be part of the narrative.

Engaging with your users is crucial; it not only helps you understand their needs but also enables you to create better content and targeted press outreach.

Being close to your customers allows you to iterate quickly by obtaining immediate feedback and building solutions that meet their needs.

Customer service is a valuable opportunity to engage with users, as it shows that people care enough to reach out for help.

Understanding how users interact with your product is crucial for growth and building something people truly want.

Spending time with users is essential, as they care about solving specific problems rather than macro trends or fundraising announcements.

It's beneficial to observe users interacting with the app to identify areas for improvement and enhance usability.

To stay connected with our users, I personally engage with them on WhatsApp, providing customer support and gathering feedback on new features before launch.