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Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Building products that fulfill essential needs can lead to customer loyalty, making them reluctant to give up the product, which is key to creating successful companies.

Video

Harvard i-lab | Startup Secrets: Turning Products into Companies

@ Harvard Innovation Labs

Harvard i-lab | Startup Secrets: Turning Products into Companies

06/12/13

Related Takeaways

Rory Sutherland

01/23/24

@ Chris Williamson

The success of a product isn't just about its initial growth rate; it's also about the repeat purchase rate and customer loyalty.

James Dyson

04/04/23

@ ainslie + ainslie Performance People

To create successful products, they must be better than previous versions, excite consumers, and align with their values, focusing on ecological and efficient solutions.

Bryan Kim

06/01/24

@ a16z

Retention is crucial for consumer products; if users don't return, you face a 'burned forest' problem where new user acquisition becomes impossible.

Y Combinator Cast

08/23/24

@ Y Combinator

For a company to build lasting value, it must ensure customer retention over time, as future cash flows are essential for establishing enterprise value.

Michael Seibel

09/06/18

@ Y Combinator

The key to success is to engage with users and build what they want, which fosters loyalty and growth.

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

A product should be sticky, meaning customers become dependent on it and want to use it daily, as demonstrated by the widespread adoption of iPads and iPhones.

Y Combinator Cast

12/27/24

@ Y Combinator

When a product genuinely helps customers, it becomes easier for founders to focus and simplify their efforts, leading to better outcomes.

a16z Cast

03/26/25

@ a16z

Consumer product success often hinges on addressing specific pain points or creating unique experiences, rather than solely relying on advanced technology.

Kevin Hale

03/25/17

@ Y Combinator

When I talk about making products users love, I mean creating things that have a passionate user base that unconditionally wants them to succeed, both the products and the companies behind them.