At Amazon, innovation is driven by teams responding to customer requests, with about 95% of features developed based on direct customer feedback.

Our approach to product management emphasizes understanding the problem and opportunity for our customers, rather than just focusing on the solutions we build.

Each team at Amazon has its own customer set and is expected to understand their needs, which fosters a fast-moving environment for software development.

At Stripe, we focus on building roads for technology, enabling others to build their own solutions, rather than just creating products ourselves.

Our focus is on building the best product first before making decisions about vertical integration or management deals.

Our product development strategy focuses on meeting a high standard of quality before releasing features. This deliberate approach helps us avoid the pitfalls of chasing vanity metrics and ensures that our customers are treated as design partners.

We focus on a single overarching metric to guide our product development, which helps us prioritize our efforts and make informed decisions. This approach allows the entire team to rally around a common goal, enhancing our effectiveness.

As product creators, we have a moral obligation to build great products that reduce frustration and confusion in people's daily interactions with technology.

We try to narrow down our focus to areas where we believe we have a greater competitive advantage, avoiding investments that involve product risk.