To succeed in e-commerce, businesses must focus on understanding consumer behavior and preferences, leveraging technology for better customer engagement.

We recognized that many online stores lacked good customer service, and we aimed to bring that back to our customers.

The way people buy products is changing; they prefer a seamless customer experience without waiting for sales representatives, which is becoming crucial in both B2B and B2C markets.

Balance product development with marketing and customer engagement; being overly focused on product can lead to user dissatisfaction.

Many e-commerce companies raised large sums but failed due to poor customer acquisition strategies, which we aimed to avoid by focusing on profitability.

Building a great product is important, but startups must also focus on how to acquire customers effectively; a self-service interface alone is not a sufficient strategy.

The discomfort of engaging with customers and seeking feedback is often more productive than simply writing code in isolation. Founders often delay launching their companies due to fear of criticism and discomfort with social interactions, which can stall their learning process.

Consumer product success often hinges on addressing specific pain points or creating unique experiences, rather than solely relying on advanced technology.

Startups often mistakenly try to mimic big companies by creating a facade of having numerous employees and customer support, but this approach can hinder genuine connections with customers.