In a crisis, focus on ensuring your team feels secure and valued, rather than just on the company's immediate financial situation.

During a crisis, it's crucial to make tough decisions, such as cutting costs and increasing revenue, to ensure the survival of the company.

It's important to stick to first principles and communicate the reality of the situation to the team during challenging times. Having open, honest, and vulnerable conversations helped us navigate tough times in the crypto space, and companies that survive these challenges can benefit during the good times.

In a crisis, you have the chance to be bold and exceed expectations; it's a moment to rally your team around shared principles and vision.

In a crisis, the hardest thing to manage is your own psychology; it's essential to maintain confidence and optimism to inspire your team.

I had to make tough decisions during a crisis, including shrinking the team and raising funds, which ultimately extended our runway and allowed us to launch successfully despite market challenges.

When things aren't going well, many founders try to work harder to solve their problems, but I knew we needed to take a break and hope for an 'aha' moment.

Despite facing dysfunction in decision-making, the deep trust among us as leaders helped us avoid falling apart.

I encouraged employees to embrace the challenge of the crisis as a chance to redefine their ownership and commitment to Airbnb's mission.