The goal of an AI native CRM is to enhance the user experience by providing tools that allow for strategic decision-making without the burden of manual data entry.

An AI native CRM should allow users to ask questions and receive detailed, context-rich answers, transforming how they interact with customer data and relationships.

The integration of AI in customer support will allow businesses to engage with customers more effectively, capturing institutional knowledge and improving service.

The integration of AI in customer experience is not just about technology; it also involves understanding customer needs and interactions. I need to build an AI to help customers by understanding their needs and reducing their operational burden, which directly correlates with financial results.

Companies that sell AI solutions to enterprises can command higher budgets when they position themselves as replacements for traditional roles, like customer support or analytics teams.

The legacy CRM data model is limited by user input, leading to a compressed and incomplete view of customer relationships, whereas AI can provide a more comprehensive understanding.

As AI becomes more effective, it will reduce execution friction for businesses, allowing them to focus on their core ideas and streamline operations.

Even if AI fails in many areas, its success in transforming customer service will still have a significant impact on the world.

Every company's main digital interface will be an AI agent, replacing traditional websites and apps as the primary customer interaction point.