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BC

Brian Chesky

04/06/17

@ Y Combinator

To scale effectively, focus on creating an exceptional experience for one customer at a time before expanding to a larger audience.

Video

YC

Culture with Brian Chesky and Alfred Lin (How to Start a Startup 2014: Lecture 10)

@ Y Combinator

Culture with Brian Chesky and Alfred Lin (How to Start a Startup 2014: Lecture 10)

04/06/17

Related Takeaways

YC

Y Combinator Cast

03/01/24

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Founders should focus on making one customer happy before scaling; this foundational step is critical for long-term success.

GA

Gustaf Alströmer

08/16/19

@ Y Combinator

You should prioritize understanding your customers and their needs before expanding your reach to a broader audience.

DR

David Rusenko

09/06/18

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When launching a product, focus on your customers' needs rather than your competitors' features; it's about doing one thing exceptionally well.

YC

Y Combinator Cast

05/31/24

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The main goal of doing things that don't scale is to maximize learning. By engaging directly with customers, you can ensure that what you're building provides real value before scaling up.

YC

Y Combinator Cast

05/31/24

@ Y Combinator

The main goal of doing things that don't scale is to maximize learning and delight early customers, even if it requires manual and one-off efforts.

HI

Harvard Innovation Labs Cast

06/12/13

@ Harvard Innovation Labs

Many startups fail because they try to do too much at once; it's better to expand on success one customer at a time.

AC

Adora Cheung

03/20/17

@ Y Combinator

Before launching your product, focus on building quickly and optimizing for the next stage of growth, rather than trying to cater to a large user base right away.

DR

David Rusenko

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Don't scale your team until you've achieved product market fit; keep the team small to maintain agility and focus.

DE

Dr. Elizabeth Iorns

03/13/14

@ Y Combinator

Focus on building deep relationships with your first 1,000 users; this will help ensure your product truly meets their needs and can scale effectively.