Creating trust was essential for Alibaba's success, especially since people in China were used to face-to-face transactions. In today's world, trust is lacking among people, governments, and media, but e-commerce facilitates 60 million transactions daily, creating a system of trust despite the anonymity between buyers and sellers.

Alibaba has over 100 million buyers visiting our site every day, and we've created 14 million jobs in China directly and indirectly.

One of the secrets to Alibaba's success is that 47% of our employees are women, and 33% of our senior management positions are held by women.

When I started Alibaba, banks were skeptical about our payment system, claiming it would never work, but I knew that without a payment solution, e-commerce would not succeed.

We built an integration with Alipay because we recognized its potential, even if businesses initially didn't see its relevance.

Fifteen years ago, I told my team that I wanted Alibaba to be so ubiquitous that people wouldn't even think about it as e-commerce, just like they don't think about electricity.

Successful product names often gain meaning through the product's use and reputation, rather than the name itself having inherent significance.

When naming companies, I prefer to create unique words that are distinctive and memorable, as they allow for brand ownership and can evoke positive associations.

Berkshire Hathaway operates as a 'seamless web of deserved trust,' which is a powerful concept that enhances its business relationships.