Airbnb is not just a travel company; we focus on community and connection, rather than traditional tourism.

Airbnb's early communication focused on utility, but they learned that hosts must align with the company's values to create a strong culture.

The initial idea for Airbnb was to enhance the entire travel experience, not just provide a place to stay, by considering services like airport pickups and breakfast. We always intended to understand the operation of Airbnb from the inside out, including the timing and logistics of photographing apartments.

When I was at Airbnb, I focused too much on my own approach and didn't partner enough with the customer support leadership team, which hindered building true support for our initiatives.

The vision for my previous company was to use technology to make travel better, but it wasn't about improving the world.

A pivotal moment for Airbnb was realizing that hosts didn't need to be present for guests to rent an entire apartment, which expanded our business model significantly.

In the early days, Airbnb marketed itself as a cheap alternative to hotels, but later shifted to a tagline that emphasized a more human travel experience.

The first guests at our Airbnb had a great experience, forming real relationships, which highlighted the potential of our platform to create connections between people.

Travel is about human connection and culture; at Selfbook, we aim to provide the hospitality that the industry is meant to deliver.