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MS

Michael Seibel

03/03/23

@ Y Combinator

Startups have a unique opportunity to gain a competitive advantage by simply being good-hearted and caring about their customers.

Video

YC

How To Earn Customers For Life

@ Y Combinator

03/03/23

Related Takeaways

YC

Y Combinator Cast

03/03/23

@ Y Combinator

Creating a personal connection with customers and genuinely caring about their needs can significantly enhance their loyalty and satisfaction, setting startups apart from larger competitors.

YC

Y Combinator Cast

03/03/23

@ Y Combinator

Caring about your customers is not just a strategy; it's a superpower that can lead to long-term success and a positive reputation for your startup.

BF

Brad Flora

02/13/25

@ Y Combinator

Startups can win by providing superior customer support compared to larger companies, which helps founders stay connected to customer feedback and needs.

YC

Y Combinator Cast

04/29/23

@ Y Combinator

The founders of successful startups often have genuine relationships with their customers, knowing their stories and customizing their services based on that understanding.

JL

Jessica Livingston

06/27/24

@ Lenny's Podcast

Earnestness is vital for startup founders; they must genuinely care about the problems they are solving and the users they serve to succeed.

YC

Y Combinator Cast

02/16/24

@ Y Combinator

Founders should prioritize helping their customers over pursuing fun or unique innovations that don't directly benefit their product or service.

KH

Kevin Hale

09/13/19

@ Y Combinator

Your startup should have a unique aspect or unfair advantage that demonstrates why it will grow faster than competitors.

YC

Y Combinator Cast

10/07/23

@ Y Combinator

As a startup founder, I must focus on my customers first and understand the problems they care about, ensuring I stay laser-focused on providing solutions.

SC

Sequoia Capital Cast

05/07/25

@ Sequoia Capital

Startups should create end-to-end solutions that solve customer problems rather than just providing tools, ensuring they meet customer needs effectively.