I want to share my journey of how my co-founder and I spent over three years searching for the right idea for Homejoy, which was born out of a personal need for a cleaning service.

Every employee at Homejoy must clean a home in their first few weeks to understand the product and embody our core value of respect for all roles.

After years of hard work, I still love what I do and want to continue building in the future, which is essential for long-term success.

I learned a lot about what not to do if I were to start another startup after Homejoy, and much of this comes from my past failures.

I have not taken a day off since starting the company, which reflects the intense commitment required to succeed in a fast-paced environment.

Homejoy connects people with home service professionals in the easiest and most convenient manner.

I encourage all of you to keep moving forward and overcoming obstacles in your entrepreneurial journey, as I want to see you succeed and reflect on your growth in ten years.

At Homejoy, we learned the hard way that building our own phone system was a mistake, as it led to more complaints than actual customer calls. Instead, using specialized third-party tools improved our customer service experience significantly.

Core values should be unique to your company and serve as a hiring framework, guiding the recruitment process when you can no longer interview every candidate personally. At Homejoy, nobody is above any job, which means I seek people who respect others regardless of their roles, from contractors to engineers.