After exploring various ideas, we realized that booking a cleaning service was inconvenient and the industry hadn't changed in over 60 years, leading us to create Homejoy.

I learned a lot about what not to do if I were to start another startup after Homejoy, and much of this comes from my past failures.

In just two and a half years, Homejoy launched in 30 markets and grew to 200 employees, establishing five offices worldwide.

I continue to work hard every day to improve Homejoy for our customers and service professionals, emphasizing the importance of dedication in entrepreneurship.

We realized we needed to learn how to clean properly before bringing professional cleaners onto our platform, so I decided to get a job at a cleaning company to gain firsthand experience.

Every employee at Homejoy must clean a home in their first few weeks to understand the product and embody our core value of respect for all roles.

Homejoy connects people with home service professionals, aiming to make homes happier everywhere. We're available in the United States, Canada, the UK, and Berlin.

We faced a chicken-and-egg problem in our marketplace, needing customers before we could find cleaners, so we decided to become cleaners ourselves to fulfill the demand.

At Homejoy, we learned the hard way that building our own phone system was a mistake, as it led to more complaints than actual customer calls. Instead, using specialized third-party tools improved our customer service experience significantly.