I want to share my journey of how my co-founder and I spent over three years searching for the right idea for Homejoy, which was born out of a personal need for a cleaning service.

Homejoy connects people with home service professionals in the easiest and most convenient manner.

In just two and a half years, Homejoy launched in 30 markets and grew to 200 employees, establishing five offices worldwide.

Homejoy connects people with home service professionals, aiming to make homes happier everywhere. We're available in the United States, Canada, the UK, and Berlin.

At Homejoy, we learned the hard way that building our own phone system was a mistake, as it led to more complaints than actual customer calls. Instead, using specialized third-party tools improved our customer service experience significantly.

Every employee at Homejoy must clean a home in their first few weeks to understand the product and embody our core value of respect for all roles.

We realized we needed to learn how to clean properly before bringing professional cleaners onto our platform, so I decided to get a job at a cleaning company to gain firsthand experience.

Working in the cleaning job was informative; I learned how cleaning companies operate and identified inefficiencies in their booking and scheduling processes.

We faced a chicken-and-egg problem in our marketplace, needing customers before we could find cleaners, so we decided to become cleaners ourselves to fulfill the demand.